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1. General
1.1 These Terms and Conditions (“Terms”) govern your use of the Balak Skin website, products, and services.
1.2 By using our website or making a purchase, you agree to be bound by these Terms. If you do not agree, please do not use our website or purchase our products.
1.3 We may update these Terms from time to time. Updates will be effective immediately upon posting on our website.
2. Products and Pricing
2.1 We make every effort to display products accurately, including descriptions, images, and prices.
2.2 Prices are subject to change without notice.
2.3 We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.
2.4 All purchases are subject to availability.
3. Ordering and Payment
3.1 By placing an order, you represent that you are at least 18 years old or have the consent of a parent/guardian.
3.2 Payments are processed securely via our approved payment gateways.
3.3 You agree to provide accurate billing, shipping, and contact information.
3.4 We reserve the right to cancel or refuse orders if we suspect fraudulent activity or errors in pricing or description.
4. Shipping and Delivery
4.1 Delivery times are estimates only and may vary due to factors outside our control.
4.2 Shipping costs, if any, are the responsibility of the customer unless otherwise stated.
4.3 Risk of loss or damage passes to you upon delivery of the product to the carrier.
4.4 For international orders, you are responsible for customs duties, taxes, and import regulations.
5. Returns and Refunds
5.1 Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms.
5.2 Please review the Returns & Refunds Policy carefully before making a purchase.
6. Intellectual Property
6.1 All content on the Balak Skin website, including text, images, logos, designs, and product descriptions, is owned or licensed by Balak Skin.
6.2 You may not reproduce, distribute, modify, or create derivative works without our prior written consent.
7. User Conduct
You agree not to:
8. Limitation of Liability
8.1 Balak Skin is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.
8.2 To the maximum extent permitted by law, our liability is limited to the purchase price of the product.
8.3 Nothing in these Terms excludes or limits your rights under consumer protection laws.
9. Privacy
Your use of Balak Skin is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
10. Governing Law
These Terms are governed by the laws of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts in QLD
At Balak Skin, we want you to love your skincare products. If you are not completely satisfied with your purchase, we’re here to help. Please read our Returns & Refunds Policy carefully.
1. Returns
a. Eligibility
You may return products if:
b. How to Return
Please note: Return shipping costs are the responsibility of the customer unless the product was faulty or incorrect.
2. Refunds
Once we receive your returned item, we will:
Please note: Shipping costs are non-refundable, except in cases where the return is due to our error (faulty or incorrect products).
3. Exchanges
If you wish to exchange a product, please contact us at [insert email]. We will provide instructions to:
4. Faulty or Damaged Items
If you receive a product that is faulty, damaged, or incorrect, please contact us within 7 days of receiving it. Include:
We will:
Offer a full refund, or replace the item at no additional cost.
5. Non-Returnable Items
The following products are not eligible for return or refund:
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